Mobile Grooming Policies

Thank you for choosing our mobile grooming service! Our goal is to provide a safe, low-stress, and high-quality grooming experience for every pet. Please review the following policies before your appointment.

Appointment Times

• Appointment times are estimated and may vary due to traffic, weather, pet behavior, or the needs of previous appointments.

• We will make every effort to arrive within your scheduled window and will notify you if we are running significantly behind schedule.

Access to Your Pet

• An adult (18 years or older) must be available to hand off and receive the pet unless prior arrangements have been made.

• Pets must be safely contained and ready at the scheduled appointment time.

• We are not responsible for pets that escape due to unsecured doors, gates, or fences.

Vaccination & Health Requirements

• Pets must be current on legally required vaccinations.

• Owners must disclose any medical conditions, injuries, contagious illnesses, recent surgeries, or aggressive behavior before the appointment.

• We reserve the right to refuse service if a pet appears ill or if grooming could compromise the pet's health.

Senior & High-Risk Pets

• Senior pets or pets with medical conditions will be groomed with their comfort and safety as the highest priority.

• Grooming may be modified or stopped if continuing would cause excessive stress or present a safety risk.

• Owners understand that grooming elderly or medically fragile pets carries inherent risks.

Matted Coats

• Severely matted coats may require shaving to safely remove the matting.

• Matt removal can reveal pre-existing skin irritation, bruising, sores, parasites, hematomas, or other conditions that were hidden beneath the coat.

• We will never attempt to de-mat a coat if doing so would cause unnecessary pain or distress to the pet.

Fleas & Ticks

• If fleas or ticks are discovered, additional fees may apply.

• We reserve the right to require flea treatment before future appointments if an infestation is severe.

Aggressive or Unsafe Behavior

• Grooming may be stopped at any time if a pet becomes aggressive or cannot be safely handled.

• Owners remain responsible for the cost of services performed up to that point.

Cancellations & No-Shows

• We kindly request at least 24 hours' notice for cancellations or rescheduling.

• Late cancellations or missed appointments may be subject to a cancellation fee.

• Repeated cancellations or no-shows may require a non-refundable deposit before booking future appointments.

Payment

• Payment is due immediately upon completion of the grooming appointment.

• We accept approved forms of payment as communicated when booking.

• Returned payments or unpaid balances may result in suspension of future services.

Satisfaction

• If you are not satisfied with your groom, please notify us within 24 hours. We are happy to address any reasonable concerns.

Photography

• We may photograph your pet before or after grooming for training, educational, or marketing purposes, including social media. If you prefer that your pet's photos not be used, please let us know before your appointment.

Right to Refuse Service

We reserve the right to refuse or discontinue service at any time if:

• A pet poses a safety risk.

• The owner is abusive or disrespectful toward staff.

• The pet's condition makes grooming unsafe.

• These policies are not followed.

By scheduling an appointment, you acknowledge that you have read, understood, and agree to these policies.